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Privacy Policy

PRIVACY POLICY

1. Introduction

Radiant Real Estate is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection, Abu Dhabi data protection regulations, and international privacy standards.

By using our website (www.radiantrealestate.ae) and services, you expressly consent to the terms outlined in this Privacy Policy.

2. Information We Collect

We collect only the necessary information required for our marketing, sales, and customer service operations. The data we collect includes:

Personal Identification Information:
- Full name
- Contact details (phone number, email address)
- Nationality and residency status
- Emirates ID or passport information (for KYC compliance)
Transaction Information:
- Property interests and preferences
- Transaction history with Radiant Real Estate
- Payment method information (excluding sensitive financial data)
Communication Data:
- Correspondence with our team
- Inquiries and feedback
- Marketing preferences
Website Usage Information:
- IP address and device information
- Browser type and operating system
- Pages visited and interaction with our website

We do not store sensitive financial data such as credit card numbers, CVV codes, or banking details. All financial transactions are securely processed through a UAE Central Bank-verified payment gateway that maintains PCI DSS compliance.

3. Legal Basis for Data Collection

We collect and process your personal data based on one or more of the following legal grounds:

Contractual Necessity: Processing necessary for the performance of a contract (e.g., property sale or lease)
Legal Obligation: Compliance with UAE real estate regulations, anti-money laundering laws, and other applicable legislation
Legitimate Interest: To provide and improve our services and maintain business relationships
Consent: Where you have explicitly agreed to the processing of your personal data for specific purposes

4. How We Use Your Information

We use your data for the following specific purposes:

Real Estate Services:
- Facilitating property transactions, reservations, and registrations
- Processing payments and managing escrow requirements
- Providing property management services
Communication & Support:
- Responding to inquiries and service requests
- Providing updates on property status
- Sending transaction confirmations and receipts
Marketing & Promotional Activities:
- Sending property updates and investment opportunities
- Sharing company news and developments
- Providing personalized property recommendations
- (All marketing communications include an option to unsubscribe)
Legal & Compliance:
- Conducting KYC verification as required by UAE regulations
- Complying with legal obligations under UAE real estate laws
- Maintaining proper business records

5. Data Storage & Security Measures

Radiant Real Estate implements comprehensive security measures to protect your data:

Encryption: SSL/TLS encryption for all data transmission
Access Controls: Role-based access restrictions with multi-factor authentication
Regular Security Audits: Periodic vulnerability assessments and penetration testing
Employee Training: Regular data protection training for all staff
Data Minimization: We collect only what is necessary for business operations
Secure Hosting: Protected servers with industry-standard firewall protection

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by UAE law, which is typically 5-7 years for real estate transaction records.

6. Data Sharing & Third-Party Services

We may share your personal information with the following categories of recipients:

Government Authorities: Abu Dhabi Real Estate Centre (ADREC), Department of Municipalities and Transport, and other relevant regulatory bodies as required by law
Service Providers: Legal advisors, escrow services, property registration authorities, and other entities essential for completing real estate transactions
Financial Institutions: Banks and payment processors (for transaction processing only)
IT Service Providers: Data hosting and security services operating under strict confidentiality agreements

We do not sell, rent, or otherwise disclose your personal information to third parties for marketing purposes.

7. International Data Transfers

Radiant Real Estate primarily stores and processes data within the UAE. In the event data must be transferred outside the UAE, we ensure:

The recipient country has adequate data protection laws
Appropriate safeguards are implemented through contractual provisions
The transfer complies with UAE data protection requirements

8. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and provide certain website functionality. These technologies help us:

Understand user navigation patterns and preferences
Remember your login status and language preferences
Deliver personalized content based on your interests
Analyze website performance and usage statistics

You can manage or disable cookies through your browser settings at any time. However, disabling certain cookies may affect website functionality.

9. Your Privacy Rights

Under UAE data protection laws, you have the following rights regarding your personal data:

Right to Access: Request confirmation of whether we process your data and receive a copy of the personal data we hold about you
Right to Rectification: Request correction of inaccurate data or completion of incomplete data
Right to Erasure: Request deletion of your personal data under certain circumstances
Right to Restrict Processing: Request restriction of processing in specific scenarios
Right to Data Portability: Receive your personal data in a structured, commonly used format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at info@radiantrealestate.ae. We will respond to your request within 30 days.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete it as soon as possible.

11. Updates to This Privacy Policy

Radiant Real Estate reserves the right to update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any significant changes will be communicated through: