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Delivery Policy

1. Introduction

Radiant Real Estate is committed to a smooth and transparent handover process. This Delivery Policy sets out the timelines and conditions for completing property transactions and related services, in line with Federal Law No. 5 of 2022 (the UAE Real Estate Law), Abu Dhabi Law No. 3 of 2015 (the Abu Dhabi Real Estate Law) and the UAE Civil Code.

By dealing with Radiant Real Estate, customers acknowledge and accept this Delivery Policy.

2. Property handover

Handovers follow the regulations of the Department of Municipalities and Transport (DMT) and the guidelines of the Abu Dhabi Real Estate Centre (ADREC).

  • Under Federal Law No. 5 of 2022, developers must register all off-plan sales in the Initial Property Register within 30 working days of signing the contract.
  • Under Law No. 3 of 2015, Radiant Real Estate is entitled to a grace period of up to 12 months beyond the estimated handover date stated in the Sale and Purchase Agreement (SPA).

Handover is subject to:

  • issue of the Building Completion Certificate by the Abu Dhabi municipal authorities;
  • Civil Defence approval and safety certificates;
  • completion of snagging and quality checks; and
  • full compliance with the SPA, including payment of the purchase price and associated fees.

As required by ADREC, customers receive written notice that their property is ready for handover at least 30 days before the scheduled handover date.

3. Leasing

  • All lease agreements comply with Law No. 20 of 2006 on the leasing of property in Abu Dhabi, as amended.
  • All lease contracts must be registered on Tawtheeq, Abu Dhabi's official tenancy registration system administered by the DMT.
  • Lease registration fees and security deposits are payable as set by Abu Dhabi rental regulations before occupancy.
  • Rent increases follow the DMT rental index and the caps set by Abu Dhabi Executive Council Resolution No. 14 of 2022.

4. After handover: maintenance and service charges

  • Defects and maintenance requests after handover are handled in line with ADREC's service-level framework; emergency requests are addressed within 24 hours.
  • Routine maintenance follows the protocols set by Abu Dhabi's Department of Municipalities and Transport.
  • Service charges are calculated and applied in accordance with Law No. 3 of 2015 and Ministerial Resolution No. 1320 of 2022.
  • Owners associations are established and operated under Law No. 6 of 2019 on jointly owned property in Abu Dhabi.

5. Payment confirmation and title

  • For off-plan properties, payment schedules comply with ADREC escrow regulations under Law No. 3 of 2015.
  • Escrow accounts are held with banks approved under DMT requirements.
  • The title deed is issued once all payments and registration requirements under Law No. 3 of 2015 have been completed.
  • Transfer and registration fees set by the authorities must be paid before final handover.

6. Compliance

All handovers, leasing and after-sales services comply with:

  • Federal Law No. 5 of 2022 regulating the real estate sector;
  • Abu Dhabi Law No. 3 of 2015 regulating the real estate sector;
  • Law No. 19 of 2005 on real property ownership;
  • the provisions of the UAE Civil Code relating to property transactions;
  • Abu Dhabi Executive Council resolutions and circulars on real estate;
  • Department of Municipalities and Transport regulations and circulars; and
  • Abu Dhabi Civil Defence safety regulations and technical requirements.

7. Dispute resolution

  • Under Federal Law No. 5 of 2022, property disputes are first referred to mediation through ADREC.
  • If mediation fails, leasing disputes go to the Abu Dhabi Rental Disputes Settlement Centre, and sales and other matters to the competent courts.
  • Where agreed in the contract, arbitration follows UAE Federal Arbitration Law No. 6 of 2018.

8. Changes to this policy

We may update this Delivery Policy to reflect changes in UAE and Abu Dhabi real estate regulations or in company policy. Updates will be published on our website or communicated through official customer notices.

9. Contact

For questions about this Delivery Policy, please contact us:

By entering into transactions with Radiant Real Estate, you acknowledge and agree to this Delivery Policy.

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