Privacy Policy

1. Introduction

Radiant Real Estate is committed to protecting the privacy and security of its customers' personal information. This Privacy Policy explains how we collect, use, store and protect your data in line with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data, Abu Dhabi data protection regulations and international privacy standards.

By using our website (www.radiantrealestate.ae) and services, you consent to the terms of this Privacy Policy.

2. Information we collect

We collect only the information needed for our marketing, sales and customer service activities:

• Personal identification information:
  • Full name
  • Contact details (phone number, email address)
  • Nationality and residency status
  • Emirates ID or passport information (for KYC compliance)
• Transaction information:
  • Property interests and preferences
  • Transaction history with Radiant Real Estate
  • Payment method information (excluding sensitive financial data)
• Communication data:
  • Correspondence with our team
  • Enquiries and feedback
  • Marketing preferences
• Website usage information:
  • IP address and device information
  • Browser type and operating system
  • Pages visited and interactions with our website

We do not store sensitive financial data such as card numbers, CVV codes or banking details. All financial transactions are processed through a UAE Central Bank-verified payment gateway that complies with PCI DSS.

3. Legal basis for processing

We process your personal data on one or more of the following grounds:

• Contractual necessity: processing needed to perform a contract (for example, a property sale or lease).
• Legal obligation: compliance with UAE real estate regulations, anti-money-laundering laws and other applicable legislation.
• Legitimate interest: providing and improving our services and maintaining business relationships.
• Consent: where you have explicitly agreed to processing for specific purposes.

4. How we use your information

• Real estate services:
  • Facilitating property transactions, reservations and registrations
  • Processing payments and meeting escrow requirements
  • Supporting handover and after-sales services
• Communication and support:
  • Responding to enquiries and service requests
  • Providing updates on the status of your property
  • Sending transaction confirmations and receipts
• Marketing:
  • Sending updates on our developments
  • Sharing company news
  • Providing personalised property recommendations

  Every marketing message includes an option to unsubscribe.

• Legal and compliance:
  • Carrying out KYC verification as required by UAE regulations
  • Meeting our obligations under UAE real estate laws
  • Maintaining proper business records

5. Data storage and security

We protect your data through:

• Encryption: SSL/TLS encryption for all data in transit.
• Access controls: role-based access with multi-factor authentication.
• Security reviews: periodic vulnerability assessments and penetration testing.
• Staff training: regular data protection training for all employees.
• Data minimisation: we collect only what our operations require.
• Secure hosting: protected servers with industry-standard firewalls.

We keep personal information only for as long as necessary for the purposes in this policy or as required by UAE law – typically 5 to 7 years for real estate transaction records.

6. Data sharing and third parties

We may share your personal information with:

• Government authorities: the Abu Dhabi Real Estate Centre (ADREC), the Department of Municipalities and Transport and other regulators, as required by law.
• Service providers: legal advisers, escrow services, property registration authorities and others essential to completing real estate transactions.
• Financial institutions: banks and payment processors, for transaction processing only.
• IT service providers: hosting and security providers bound by strict confidentiality agreements.

We do not sell, rent or otherwise disclose your personal information to third parties for their marketing purposes.

7. International data transfers

We primarily store and process data within the UAE. If data must be transferred outside the UAE, we make sure that:

• the recipient country has adequate data protection laws;
• appropriate contractual safeguards are in place; and
• the transfer complies with UAE data protection requirements.

8. Cookies and tracking technologies

Our website uses cookies and similar technologies to improve your browsing experience and provide certain features. They help us:

• understand how visitors navigate the site;
• remember your language and other preferences;
• show content relevant to your interests; and
• analyse website performance and usage.

You can manage or disable cookies in your browser settings at any time, although some features may not work as intended.

9. Your privacy rights

Under UAE data protection law, you have the right to:

• Access – confirm whether we process your data and receive a copy of it.
• Rectification – correct inaccurate or incomplete data.
• Erasure – request deletion of your data in certain circumstances.
• Restriction – request that processing be restricted in specific cases.
• Portability – receive your data in a structured, commonly used format.
• Objection – object to processing based on legitimate interests or for direct marketing.
• Withdrawal of consent – withdraw consent you have given at any time.

To exercise these rights, contact us at info@radiantrealestate.ae. We will respond within 30 days.

10. Children's privacy

Our services are not directed at anyone under 18, and we do not knowingly collect their personal information. If we learn that we have collected a child's data, we will delete it as soon as possible.

11. Changes to this policy

We may update this Privacy Policy to reflect changes in our practices or in the law. Significant changes will be communicated through a notice on our website, by email to registered users and by updating the "last modified" date of this policy. Please review it periodically.

12. Contact

For questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• Email: elitecare@radiantrealestate.ae
• Phone: +971 2 666 4431
• Address: Radiant Height (P7), Radiant Square, Al Reem Island, Abu Dhabi, United Arab Emirates

If your concern is not resolved, you may lodge a complaint with the relevant data protection authority in the UAE. By continuing to use our website and services, you acknowledge and agree to this Privacy Policy.